The app keeps signing me out

If VertigoMe keeps asking you to sign in again, your sign-in usually just needs a refresh. Start with the first step and only move on if it does not help.

The steps are the same on iPhone and Android unless we say otherwise.

Step 1: Check the "Your health data" screen

After you sign in for the first time, VertigoMe shows a Your health data screen. Tick the box and tap Continue. If you tap Not now, the app signs you out, so it can feel like it keeps throwing you out.

Step 2: Sign in once more and let it settle

1. Open VertigoMe.
2. Sign in the way you set up (Continue with email, Sign in with Apple, Continue with Google or Continue with Facebook).
3. Use the app for a few minutes.
4. Close it fully (Step 3), then open it again and see if you are still signed in.

Step 3: Close the app fully and reopen it

On iPhone

1. Swipe up from the bottom of the screen and pause in the middle.
2. Find the VertigoMe card and swipe it up off the screen.
3. Tap the VertigoMe icon to open it again.

On Android

1. Tap the square button at the bottom (or swipe up and hold).
2. Find VertigoMe and swipe it away.
3. Tap the VertigoMe icon to open it again.

Step 4: Restart your phone

On iPhone

1. Press and hold the side button and either volume button until slide to power off appears.
2. Slide to power off.
3. Wait about thirty seconds.
4. Press the side button to turn it back on.

On Android

1. Press and hold the power button.
2. Tap Restart. If you only see Power off, tap it, wait a minute, then press the power button again.

Step 5: Check the date and time on your phone

If your phone's clock is wrong by more than a few minutes, sign-in checks can fail.

On iPhone

Open Settings, tap General, then Date & Time, and turn on Set Automatically.

On Android

Open Settings, tap System (or General management), then Date & time, and turn on Set time automatically.

Step 6: Reinstall VertigoMe

Your spins and settings are stored in your VertigoMe account, so deleting the app does not delete them.

1. Press and hold the VertigoMe icon.
2. Tap Delete app (iPhone) or Uninstall (Android).
3. Open the App Store or Google Play, search for VertigoMe and install it again.
4. Sign in with the same account you used before.

If none of these work

Write to us at help@vertigome.com with:

• Your phone make and model
• How often it signs you out (every time, once a day, once a week)
• What you tried