WHOOP connects to VertigoMe directly. You sign in to WHOOP from the Connections screen, and VertigoMe fetches your sleep, recovery, HRV and heart data from WHOOP. When WHOOP data is missing, it is usually one of three things: the WHOOP app has not uploaded yet, the connection needs a fresh sign-in, or a metric is reading from a different source. Work through the steps in order.
The steps are the same on iPhone and Android.
Step 1: Open the WHOOP app
- Open the WHOOP app and leave it open for a minute. WHOOP uploads from the band in batches, so this alone often fixes it.
- Check that the data you are missing shows inside the WHOOP app. If it is not in WHOOP, it cannot reach VertigoMe.
Step 2: Reconnect WHOOP inside VertigoMe
- Open VertigoMe.
- Tap the gear icon in the top-left of the screen. The Settings drawer slides in from the left.
- Tap Connections.
- Find the WHOOP card. Look at the button on the right of the card.
- If the button says "Connect", WHOOP is not connected right now. Tap it. A box asks "Connect Whoop?" and explains what VertigoMe reads. Tap Continue. WHOOP's own sign-in page opens. Sign in and approve access for VertigoMe. The button should now read "Connected".
- If the button already says "Connected" but no data is arriving, disconnect and connect again. Tap Connected. A box asks "Disconnect Whoop?". Tap Disconnect. The button changes back to "Connect". Tap it and sign in again, as in point 5.
Wait a few minutes, then check the Monitor tab.
Step 3: Give it time in the morning
WHOOP often finishes scoring your sleep and recovery a while after you wake up. If last night is missing at breakfast, check again late in the morning.
Step 4: Check the source for that metric
- Tap the gear icon in the top-left.
- Tap Data and Notifications.
- Scroll through the sections (Sleep, Physical Health, Cognitive, Environment and so on), or type the metric name in the Search… box near the top.
- Each metric row shows a small coloured source badge under its name (for example "WHOOP" or "Phone").
- When more than one connected source can feed that metric, the badge has a small arrow. Tap it, and in the Choose source box pick WHOOP.
WHOOP does not provide steps, so steps need another source, such as Apple Health or Health Connect.
Step 5: Refresh the Monitor tab
- Open the Monitor tab.
- Put your finger near the top of the screen, slide it down a few centimetres and let go.
- Wait about ten seconds while the cards reload.
This works the same way on iPhone and Android.
Still stuck?
Write to us at help@vertigome.com and tell us which metric is missing and since when. We will look at it with you.
